In a tremendously competitive and demanding market, organisations need to add more and more value to the products and services they provide, differentiating themselves from their competitors, entering new segments, and improving and strengthening their brand and public image.
Societies are not just machines to sell products or generate services. They are organisations with a strategy and leadership, with capable people and sufficient resources, who continuously measure their results and who pay attention to their interest groups’ perceptions. They evolve towards models of excellence in management.
This evolution towards the models of excellence undoubtedly supposes a change of role, an essential revision of the organisation’s mission, vision, and values , a deep reflection, a self-evaluation. In the Excellence models, the “name” of this process is the RADAR scheme:
After this self-evaluation process, the organisation knows itself better and knows its areas for improvement and its potential to maintain and improve its position, competitiveness, corporate image, and degree of response to the growing demands of the market. And you can set action plans to reach new goals.
In many societies, it is not easy to move towards Excellence. You have to overcome reluctance, it is a change of culture, and any change generates an initial rejection.
OAK supports and advises in the field of excellence for more than 20 years. We do consulting projects for both companies and entities (health, education, public administrations) that want to advance with the excellence models (EFQM, Joint Commission, among others) and, why not, present themselves to one of the many awards that exist at the regional, national and international level.