Since it was created in 1992, is the natural way for all those companies that want to grow beyond ISO 9000.
The EFQM 2020 Model represents a significant evolution over the EFQM 2013 Model. The main changes that can be highlighted are the following:
In the results block, the score is made at the criterion level, the 400 points being distributed equally between criterion 6 “perception of stakeholders” and criterion 7 “strategic and operational performance”.
It is structured in three blocks and seven criteria:
The RADAR tool states that every organisation needs:
The analysis of the “Direction” block is done according to the following elements and attributes:
The analysis of the “Execution” block is done according to the following elements and attributes:
The analysis of the “Results” block is done according to the following elements and attributes:
Unlike other frameworks, such as ISO 9001, the EFQM Model proposes a non-prescriptive or normative framework, which is summarised in the following sentence: “The excellent results of an organisation, in the ambit of its clients, people and the society, are achieved through a coherent leadership, and they will become a reality through people, alliances and resources, and processes”.
Our consulting services within the scope of the EFQM Model reach the following aspects:
We are independent of all accreditation bodies, and all of they recognise our technical and professional prestige. Our projects exceed the highest demands. The company will, of course, select the Certification Entity, but it has the guarantee of the professionalism of our services.
Organisations of any field, especially the health and educational sector, both private and public.
With the self-evaluation, we can obtain an excellent diagnosis of the organisation, carried out with the intervention of all interest groups and which includes the strengths as well as the notable aspects of improvement.