Standardisation and quality of services and organisations

It is necessary to improve systems continuously to obtain sustainable economic results over time. Nowadays, the quality of the service, the product and the processes has become a fundamental factor of competitiveness.

In a modern company, sustained profitability depends on a robust commercial policy based on loyalty and increased customer base. For this, a seamless product, an unbeatable service and a reasonable price are the three fundamental pillars.

The clients perceive companies depending on the way it works, the products and services it generates, and also at what time and how it does. It takes a lot of time and effort to build a reputation and very little to erode it.

The service capacity of an organisation is a relative measurement, since it not only depends on it but on the alternatives, that is, on direct or indirect competition, so the effort and revisions in this area must be constant.

ISO 9000 is just the beginning of a journey

On many occasions, it has been the first contact with continuous improvement, process management, the PDCA cycle, standardisation and the homologation. As the number of certified companies has increased, the importance of this “award” has become widespread and popular. Today, for organisations, it is the starting platform of a path.

Companies have to improve their processes continuously. Once the organisation implants ISO 9000 standards, there is still a long way to go, so we can only ask ourselves: which direction should we take? Implement support standards such as ISO 10002? Introduce ourselves to the EFQM Excellence Model?

The answer is not easy, but staying static, without evolving, is an impossible position, even deadly. Indeed that is not the solution. The first step is to set a goal.

Once the company implants the ISO 9000 standards, organisations seek continuous improvement: greater efficiency, better public image, public competitions, more efficiency…

Strategic ways for companies that want to improve

In the field of Quality, we propose three strategic paths for companies that want to improve:

1.- PROMOTION, understood as an increase in the capabilities of the standards or models that the organisation has implemented. It involves developing the EFQM Model of Excellence, 6 Sigma, World Class Manufacturing or other similar advanced techniques, projects that seek to place the company among the business elite.

2.- INCREASE, understood as implementing support standards to improve specific aspects or functions of ISO 9001. A company with ISO 9001 certification can implement measures to deploy in a more consistent way basic requirements established in the standard.

The possibilities are varied. As an example, it can be the improvement of the systematics to know the perceptions through the UNE-ISO 10001 “Customer satisfaction. Guidelines for codes of conduct for organisations”, UNE-ISO 10002 “Customer satisfaction. Guidelines for complaints handling in organisations”, UNE-ISO 10003 “Customer satisfaction. Guidelines for dispute resolution external to organisations”, UNE-ISO 10004 “Customer satisfaction. Guidelines for monitoring and measuring”.

It is also possible to improve ISO 9000 by applying other standards such as UNE-EN ISO 19011 “Guidelines for auditing management systems”. The opportunities are immense. Each norm will improve, through standardisation and normalisation, specific processes of the organisation.

3.- ASSIMILATION, referring to the opening of the company to new areas of improvement such as, for example, environmental management and sustainability (ISO 14001, EMAS, among others), Occupational Health and Safety (OHSAS 18001, ISO 45001) or Guidance on Social Responsibility (UNE-ISO 26000).

When we propose the strategic line to develop, many clients want to finish the project with the certification. The intervention of the standardisation bodies is always a benefit because, among other things, it allows to accredit good work and favours communication and dissemination of the successes to the different interest groups.

We provide solutions

Leaders are always working to improve the effectiveness and efficiency of their organisation. It is a question of results; there is no other reason. They apply the concept of integrated management that, far from the outdated quality model applied only to the product or service, seeks to advance in the company’s management and organisation, improving aspects such as production, processes, work methods, and contact with clients suppliers and personal.

Doing a project of these characteristics requires qualified, experienced and dedicated personnel. To overcome difficulties, companies need people with experience and a specialised profile.

The project has to be “a tailored suit”, never a standard, impersonal and ineffective system. Sometimes, generally for economic reasons, there is a temptation to apply unspecialised and inexperienced solutions. This choice can cause irreparable damage to the company’s operation and harm the credibility of the management.

 is one of the leading consulting firms in the sector because we advise and develop projects of these characteristics since the 90s. It is one of our main lines of business, and we pay special attention to it. We have developed our own and specific methodology based not on records, but the significant improvement of our clients’ processes, services and products.

We help you to design, implement and establish realistic and practical solutions in your company. This reason is why we always work closely with the needs and objectives of our clients. We are transparent, practical and useful.


Satisfied customers

Vall Estructures
VALL ESTRUCTURES's main activity is constructing demountable warehouses and industrial tents for sale in more than 25 countries.
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TMSA, TRANSPORTE REGULAR, S.L. is the main regular passenger transport company in Menorca.
Mutua Balear
Mutua Balear is an entity that collaborates with Social Security, and offers management services for work accidents, temporary disability, occupational diseases, among others.
LOSTEC, S.A. is a benchmark laboratory in Catalonia, dedicated to quality control and testing of construction materials.
Julian Arumí, S.L.
ARUMÍ, PREFABRICATS DE FORMIGÓ, is specialised in solving projects with precast reinforced and / or prestressed concrete systems.
Vanguard Grafic S. A.
Vanguard Grafic is a company dedicated to printing, developing creative proposals and finding communication and graphic arts solutions.
Autos Fornells
Autos Fornells is dedicated to the regular passenger transport service, discretionary passenger transport and school transport by land in Menorca.
Comunicacions i Seguretat Serra
Comunicacions i Seguretat Serra is a company dedicated to home and business security, fire fighting systems and video surveillance systems in Girona.
Emilio Durany, S.L.
EMILIO DURANY, S.L. is one of the oldest precast concrete manufacturers in Huesca.
JMO Instrumental Quirúrgico S. L.
JMO Instrumental Quirúrgico S. L. is dedicated to the development and manufacture of specialised surgical material.
Chocolates Blanxart
BB Chocolate Grup, S.A is a company dedicated to the artisan manufacture of cocoa, chocolate and confectionery products, with select raw materials.
Conservas Vilamajó
Conservas Vilamajó is engaged in the manufacture and marketing of candied fruits, jams and other food products.
Ferré I Catasús
Ferré I Catasús is an important company in the food sector dedicated to the production and marketing of wines and cavas.
Gicarns S. L.
Gicarns S. L. is a company dedicated to handling, transforming, commercialising and distributing frozen meat products.
Jose Collado S. A.
Jose Collado S. A. is a company specialised in the formulation, manufacture and sale of hygiene products.
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